Privacy Policy for Vidapak.com
1. Introduction
At Vidapak, accessible at vidapak.com, we are committed to protecting and respecting your privacy. We recognize the importance of safeguarding your personal data and ensuring transparency in how it is collected, processed, and stored. This Privacy Policy outlines your rights and our obligations in the handling of your information in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
2. Scope and Data Controller
This Privacy Policy applies to personal data collected through vidapak.com and all services provided through the website. Vidapak is the data controller responsible for the processing of your personal data. Our data protection practices are designed to protect your information whether you are browsing our website, communicating with us, or making use of our services.
If you have any questions about how your data is handled, please contact us at: [email protected].
3. Categories of Personal Data Processed
We process the following categories of personal data through your use of vidapak.com:
a) Usage Data
Includes information about your interaction with our website, such as pages visited, IP addresses, time stamps, browser type and version, geographic location, site navigation paths, and session activity logs.
b) Account Data
Consists of personal details provided during account creation or updates, including your full name, physical address, email address, and phone number.
c) Profile Data
Encompasses your preferences, behavioral habits, purchase history, saved items, and customer account settings.
d) Communication Data
Includes records of support requests and communications you send to us, such as messages, queries, feedback, and interaction logs.
e) Technical Data
Covers the type of device used, operating system, system language, mobile device ID, and configuration details.
f) Transaction Data
Relates to purchases made through our website, such as billing details, delivery addresses, payment confirmations, transaction IDs, order history, and payment methods (note: we do not store payment card details unless explicitly permitted through secure providers).
g) Preference Data
Involves your marketing and communication preferences, such as newsletter subscriptions, opt-in statuses, product interests, and user-specific settings.
4. Legal Bases for Processing
We rely on the following lawful bases for processing your personal data:
– Performance of a contract: To provide products or services you request.
– Consent: Where legally required, or for optional communications such as marketing and promotional content.
– Legitimate Interests: To improve our website, protect our business against fraud or abuse, and ensure reliable service delivery.
– Legal Obligation: To comply with applicable laws and regulatory requirements.
5. Your Data Protection Rights
Depending on your jurisdiction, you are entitled to the following rights:
– Right of Access: To request a copy of the personal data we hold about you.
– Right to Rectification: To request corrections or updates to your personal data.
– Right to Erasure: To request the deletion of your personal data, unless we are legally obliged to retain it.
– Right to Restriction: To limit our processing of your data in certain circumstances.
– Right to Data Portability: To obtain your personal data in a structured, commonly used, and machine-readable format and/or transfer it to another controller.
– Right to Object: To object to data processing based on legitimate interests or direct marketing purposes.
– Right to Withdraw Consent: To withdraw your consent at any time when our processing is based solely on your consent.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ comprehensive security measures to safeguard your personal data, including:
– Encryption of data in transit and at rest using industry-standard protocols.
– Controlled access to personal data via role-based permissions and authentication.
– Secure server infrastructure with firewall protections and regular vulnerability scans.
– Periodic staff training to uphold data protection practices and breach readiness protocols.
– Regular data backups to ensure business continuity and recoverability.
7. International Data Transfers
As part of our global operations, your personal data may be transferred to, and processed in, locations outside your country. Where such transfers occur, we ensure adequate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) and other mechanisms approved by relevant data protection authorities to ensure an equivalent level of protection.
8. Data Retention
We retain personal data only for as long as necessary for the purposes it was collected, including to satisfy legal, regulatory, contractual, and legitimate business requirements. Generally, retention periods are as follows:
– Usage Data: up to 12 months
– Account Data: retained for the duration of your account and up to 3 years following closure
– Profile Data: maintained as long as your account is active
– Communication Data: up to 3 years from last interaction
– Technical Data: up to 12 months
– Transaction Data: up to 7 years for accounting and legal purposes
– Preference Data: maintained until you change your preferences or revoke consent
Once the retention period expires, data is securely deleted or anonymized.
9. Cookie Policy
Vidapak.com uses cookies and similar tracking technologies to enhance your online experience. The categories of cookies we use include:
– Essential Cookies: Required for core site functionality and security.
– Functional Cookies: Enable customization, such as language preferences and remembered settings.
– Analytics Cookies: Collect aggregate data to understand user behavior and improve site performance.
– Performance Cookies: Enhance speed, responsiveness, and user navigation efficiency.
10. Cookie Management and Compliance
Upon your first visit to vidapak.com, you are presented with a cookie banner to accept or manage your preferences. In compliance with GDPR and CCPA requirements, you may:
– Explicitly accept or reject non-essential cookies.
– Access a detailed cookie control panel to manage settings.
– Opt-out of data selling or sharing under CCPA provisions.
Additionally, you may configure your browser settings to block or delete existing cookies. Note that disabling some cookies may impact site functionality.
11. Protection of Minors
Vidapak does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that such data has been inadvertently collected, we will take immediate steps to delete it. If you believe a child under 13 has provided information to us, please contact us at [email protected].
12. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational updates. Material changes will be prominently communicated to you through appropriate channels, including but not limited to email or website notifications. Continued use of our services following such updates signifies your acceptance of the revised terms.
13. Contacting Us
For any questions, concerns, or to exercise your rights related to data privacy, please contact our Data Protection team at:
Email: [email protected]
Website: https://vidapak.com
We are fully committed to ensuring that all our data practices comply with applicable data protection laws, including the GDPR and CCPA. Your privacy matters to us. Please do not hesitate to get in touch if you have any concerns regarding the handling of your personal data.